SAMUEL OKOMAYIN

Currently leads strategic branch operations for Zenith Bank Plc, overseeing security, business operations, and maintenance to ensure seamless vertical and horizontal integration across departments and deliver customer-focused service.

• Ensured 100% compliance with KYC, legal, and regulatory requirements for new and existing relationships, mitigating risk and upholding organizational integrity.
• Led, trained, and motivated a 32-member operations team, fostering individual and collaborative effectiveness to consistently deliver high-quality service.
• Maximized profitability by optimizing cost controls and rigorously vetting all expenses, aligning P&L with forecasted results and achieving significant reductions.
• Designed and implemented innovative operational methodologies, driving organizational change and enhancing the efficiency of all branch operations.
• Served as the substantive legal compliance officer, building strong rapport with government and regulatory agencies to ensure uninterrupted business operations and compliance.
• Monitored and analyzed key operational metrics (KPIs/KRIs) to identify improvement areas, implementing corrective actions that enhanced employee compliance and prevented incidents.

Managed funds transfer and payroll operations, ensuring compliance, optimizing expenses, and driving business growth through new customer acquisition.

• Streamlined bulk e-payment and salary processing via the bank's e-banking module, ensuring timely and accurate disbursements.
• Achieved a 20% increase in the Branch's balance sheet in 2023 by penetrating new markets and acquiring new customer relationships.
• Reduced procurement expenses by 30% in 2018 as Branch Procurement Officer, positively impacting the annual budget.
• Ensured 100% on-time processing of all salaries and remittances for customers and regulatory bodies, meeting strict deadlines.
• Coordinated diverse operations units to consistently achieve and exceed service turnaround time objectives.

Managed a nationwide client portfolio and drove significant customer acquisition and conversion for Jumia as an Independent Sales Consultant.

• Cultivated relationships with over 200 clients nationwide, expanding market reach and driving sales.
• Achieved a 15% year-over-year expansion in assigned market share through strategic outreach and client engagement.
• Consistently delivered a 30% customer conversion rate, frequently reaching 40%, by effectively merchandising product inventory and promoting new arrivals.

Provided essential account services and enhanced customer base through cross-selling while maintaining strict compliance with banking procedures.

• Facilitated customer transactions by accurately processing deposits and loan payments.
• Expanded the branch's customer base by actively cross-selling banking products and services.
• Ensured financial accuracy by reconciling cash drawers and managing currency transactions efficiently.
• Upheld bank integrity and security by strictly adhering to all operational and security protocols.

Supported student learning and academic administration in Biology and Agricultural Science, enhancing student engagement and teacher efficiency.

• Improved student comprehension by providing one-on-one and small group tutoring in Biology and Agricultural Science.
• Led the school's Debate Society, instructing students in public speaking and fostering critical thinking skills.
• Streamlined administrative tasks for the Head Teacher, managing attendance records and calculating grades accurately.

Conducted quality control inspections to ensure product conformance to specifications and identified quality issues for resolution.

• Executed planned inspections of random product samples, ensuring 100% quality conformance to specifications.
• Analyzed and reported quality issues, ensuring timely resolution in compliance with company and regulatory guidelines.